From the minute we walked into the Mercedes Benz Showroom in Loughborough, Ms. Caitlin Smith and her colleagues treated us amazingly. From the time of placing our order to the time of delivery we were kept informed and updated throughout of the progress. On the day of delivery we had an unbelievable experience and could not have wished for a happier moment when we first saw our new car. We were very impressed with the handover that was thoroughly explained in detail and all features shown. We can’t thank Caitlin enough because she went out of her way for us, assisting us at all times.

Very knowledgeable helped me understand the the difference between GLC ect And I now am clear which model to purchase

Exceptional customer service from Adam Bacon within the service department, benchmarking the level of service that main dealers nationwide should be targeting. Thanks to Adam, MB Loughborough will be my first port of call when I am looking for a new vehicle in Q1/25.

Om my visit to Mercedes-Benz Loughborough with my family, I met Salem from the sales team who displayed a high level of professionalism and expertise. I felt I need to highlight this in my review as he took the time to understand my preferences and needs, guiding me through the extensive lineup of Mercedes vehicles with great enthusiasm & knowledge. His patience and willingness to address every question was very obvious. Also, his understanding of the features and benefits of each model, allowed me to make an informed decision tailored to my lifestyle.

Excellent service from all the team at Mercedes Loughborough.

Came in to Mercedes Benz today with not a clue on what I was wanting but Salem was amazing help. Found the perfect car for me & even managed to test drive it to check I was 100% happy. I felt no pressure and kept assuring me there was no pressure to make a decision today! Would 100% recommend this garage to everyone! Not just Salem but all staff were so friendly and welcoming whilst we waited

Had a great experience, from the receptionist to Vinay who was brilliant with showing all the options available for my preferences

Hi Christian, It was a pleasure to meet you today and I do appreciate you taking the time to not only meet but share your extensive industry and vehicle knowledge with me. I felt compelled to write to you personally and share my thoughts and feedback on today's experience. There is no doubt in my mind that you as manager of the Loughborough organisation is the primary reason your team really do understand customer service. It's a reflection of leading by example, your coaching, training of the team and the overall effectiveness of your 'leadership shadow' . From my initial email to request for a test drive late on Saturday evening through to my planned test drive in the CLE 450 coupe, the unexpected drive of the SL 43 (a welcome bonus) - all of this worked like a proverbial 'Swiss Watch' (It would be remiss not to mention Verity's professional initial on-line exchange.) A courtesy call from Salem on Sunday afternoon prompted a few technical questions about specifications and some specific equipment options. He sent me a helpful video of the coupe within a few minutes of our call. On my arrival today this was followed with an in-depth knowledge of every query I'd had on Sunday and even more prior to and during my test drives. A clear reflection of a consummate professional, with excellent interpersonal skills, who had done his research effectively. In comparative terms I have visited a number of major dealerships (various premium brands) over the last month when it's been clear I've had greater product knowledge than the dealer sales executive. Definitely not the case today. Salem is a credit to you and the team at Loughborough. He's clearly an intelligent, capable, extremely polite young man with an engaging personality - it was a pleasure to spend time in his company. I wish him every success for the future. Although at this stage I can't guarantee which model we'll buy but if my wife Elspeth helps me conclude it's another Mercedes, rest assured my ambition is to reach a deal with your team. Once again, a huge thankyou for an outstanding automotive experience. Best Regards, Stuart

I recently visited the store with many questions and a bit of hesitation. A friendly and helpful sales associate approached me and answered all my inquiries with patience and expertise. I was so impressed by the positive experience that I felt compelled to share my appreciation. Thank you! I will be back! 🙂

Welcoming and helpful staff, easy to find and out of town location. They have excellent variety of new and used cars.