Yes, test drives will be available, please speak to your local dealership and we will make sure the vehicle is ready and waiting for you to enjoy. To reassure you about your safety during the test drive we have adopted a comprehensive customer protection programme in our dealerships taking into account all social distancing requirements. These measures include decontaminating the vehicle before you drive it, providing latex gloves and allowing you to drive unaccompanied whilst fully insured, via a predetermined route. To ensure your appointment runs smoothly on the day please remember to bring your driving licence with you as this is essential.

Please contact our service team for any support you require, either just for advice on your service or car maintenance, or additionally if you would like to book in with us.

• Audi 0333 222 8335
• BMW/Motorrad 0330 333 5590
• JLR 0333 222 8320
• Lexus 0333 222 0968
• MB/smart 0333 222 0901
• MINI 0333 222 0926
• Toyota 0333 222 8338
• VW 0333 222 8322
• VWCV 0333 230 1860

We will be able to offer Vehicle Handovers and a Vehicle Appraisal at your home for those customers who prefer not to visit the showroom – however we will prioritise our elderly and more vulnerable customers. Thank you for your understanding.

Every precaution will be taken to look after and protect our customers and colleagues, in particular, social distancing will be maintained in customer and staff areas across the site, there will be regular and enhanced cleaning procedures as well as stringent hygiene protocols with all necessary sanitising products.

• Increased sanitisation stations in all main areas of the showroom for everyone to use throughout their visit with us, particularly on arrival and when leaving.
• Adopting good social distancing measures with 2m navigational markers on the floor to guide you safety through the showroom.
• Perspex/protective screens at service and sales desks.
• Appointments will be made to limit the amount of visitors at any given time in the showroom and service area. 
• Improved communication with our customers – we have created safety videos detailing our procedures which will be sent to all customers prior to appointments.
• We have reviewed our processes and will encourage customers to complete as much as possible of the buying process remotely, where feasible and subject to agreement.
• Contactless payments where possible and a change in our processes to ensure that your journey with us is as contactless and safe as possible.
• For those customers who prefer not to visit the showroom we will be able to offer Vehicle Handovers* and Vehicle Appraisals* at your home – however, this is subject to availability and we will prioritise our elderly and more vulnerable customers. Thank you for your understanding.
• Re-organising our seating area in line with goverment guidance and we are asking customers to limit their group to no more than two people when visiting. If you, or any of your family are unwell, please keep your distance and call us instead.

Staying COVID-19 Secure in 2020 Certificate

We carry-out an initial deep clean of our workshop on a daily basis before we open. If you would like to discuss anything before we begin work on your vehicle, we will arrange a pre-call with the service advisor or the technician working on your vehicle.

Collection and delivery* is still available however we will be prioritising our vulnerable and elderly customers, so thank you for your understanding. Our drivers will be wearing suitable PPE in accordance with government guidance, will use antibacterial spray to wipe down the interior and door handles and will maintain social distancing.

Essential PPE is provided to our teams, and our technicians will be wearing disposable gloves at all times when moving or working on vehicles, and will utilise disposable covers when required. Each vehicle that passes through the workshop will be fully sanitised; all contact points will be cleaned including vehicle keys.

We have implemented a COVID-19 vehicle valeting process to ensure effective sanitation both inside and outside the vehicle – we are asking customers to switch off their air conditioning unit, and to remove any personal belongings from the vehicle prior to dropping it off, so we can effectively sanitise the vehicle.

*Subject to availability and terms and conditions apply